Frequently Asked Questions
Find answers to common questions about Dotkr's services and technology.
Q: Q: Do I have full control over my DNS records?
A: A: Yes! You have absolute control. Powered by PowerDNS for lightning-fast global resolution, our intuitive dashboard allows you to easily manage and add custom A, CNAME, TXT, and MX records.
Q: Q: What is included in the Professional Email plan?
A: A: For $24.00/year, you get a premium, fully-featured professional email address (e.g., name@kurd.kr). This includes:
A clean SOGo Webmail Interface
Full IMAP, SMTP, and POP3 support
Built-in Spam Protection
500MB of dedicated storage per mailbox
Q: Q: Are there any sending limits I should be aware of?
A: A: Yes, to maintain maximum reliability and prevent spam, each mailbox has an hourly send limit of 100 emails.
Q: Q: How do I connect my email to third-party apps like Outlook or Apple Mail?
A: A: You can easily connect using our mail server settings:
Incoming (IMAP): mail1.xmlpanel.com — Port: 993 (SSL/TLS)
Outgoing (SMTP): mail1.xmlpanel.com — Port: 587 (STARTTLS)
Webmail Access: https://mail1.xmlpanel.com
Q: Q: What is a Premium Bio Link?
A: A: For $12.00/year, a Premium Bio Link gives you a custom mobile profile (e.g., kurd.kr/yourname) acting as a next-generation link-in-bio solution. It turns your ideas into a unified identity, perfect for social media profiles.
Q: Q: What kind of content can I embed in my Bio Link?
A: A: Our Bio Link Editor is highly customizable. You can add standard links, header text, dividers, social media icons, and even directly embed YouTube videos and Spotify tracks/playlists.
Q: Q: Can I customize the look of my Bio Link?
A: A: Absolutely. You have absolute control over custom theming. You can modify font settings, social icon styles, background images, button styles, and even generate custom QR codes to share your profile offline.
Q: Q: Can I track the performance of my Bio Link?
A: A: Yes, the dashboard includes a comprehensive Performance Analytics page. You can view in-depth data from the last 30 days, including Total Views, Total Clicks, Click-Through Rates (CTR), and a breakdown of your top-performing individual links.
Q: Q: How do I manage my active services?
A: A: You can manage everything from your centralized Dashboard. Use the sidebar to quickly access your Bio Links, Domains, Mailboxes, Profile Settings, and Billing/Payments.
Q: Q: What should I do if I need technical assistance?
A: A: If you need help, you can navigate to the Support Tickets section in your dashboard. Simply click "+ New Ticket," enter your subject, and our Admin Support team will assist you as quickly as possible. You can also track the status of your existing or closed tickets right from the same page.
Q: Q: How much does a domain cost, and what is included?
A: A: Domain registration costs $15.00/year. This includes instant activation, full DNS control, and 5 free email addresses (including a free Postmaster mail) to get you started.